Privacy Policy

1. Who we are

"We Help Residents" (we, us, our) publishes the ClassAction Match Alerts service ("Service") — a free web-based tool that helps US residents find class action lawsuits, open settlements, and ongoing investigations that may relate to their profile. This Privacy Policy describes how we handle information about the people who use the Service ("you").

2. Information we collect

We collect three categories of information:

2.1 Information you give us through a funnel

• Identifiers. Your first name, optional last name, and email address (required to email you a personalized match list).
• Location. Your two-letter US state code (required by some funnels) so we can surface state-specific cases.
• Profile signals. The claim categories you tap, plus any brands, apps, banks, carriers, insurers, employment details, vehicle details, or healthcare providers you choose to type or tap. These signals power our matching algorithm.
• Optional phone number. If you provide one, we keep it for future partner-contact use only if you separately opt in to that. We will not use it for marketing texts or autodialed calls without a separate opt-in.

2.2 Consent and audit metadata

• The exact text of the disclaimer that was displayed to you on the submission step ("consent text").
• The IP address from which the submission was made.
• The user-agent string of the browser used.
• The URL of the page on which you submitted.
• A timestamp.

This metadata is kept as a tamper-evident record of what you agreed to, in case a regulator, court, or you yourself ask us to demonstrate consent.

2.3 Traffic and attribution data

• Standard server log data (IP, user-agent, request method, status code, URL, referrer header).
• Marketing attribution identifiers passed via URL parameters: tid, utm_source, utm_medium, utm_campaign. These help us understand where our visitors came from.
• The Rails session cookie used to keep your in-progress funnel state.

3. How we use your information

• Match generation. Compare your profile signals against our case catalog and rank the cases that may apply.
• Email delivery. Send you the welcome / match list email; send ongoing alerts when new active investigations, filed lawsuits, or open settlements may match; send deadline reminders.
• Service operation. Maintain consent records, prevent abuse, debug errors, secure the Service.
• Aggregate analytics. Understand which funnels, categories, and traffic sources convert, in aggregate; improve matching and copy. We do not use this analytics data to advertise to you.
• Legal compliance. Respond to lawful requests from courts, regulators, and law enforcement.

4. Email subscription detail (CAN-SPAM)

When you complete a funnel and tap its submission button, you are providing affirmative consent to receive commercial email from We Help Residents. We treat this consent in the manner required by the CAN-SPAM Act of 2003:

• Every email we send identifies us as the sender with a valid "from" address and a physical postal address in the footer.
• No subject line will misrepresent the content of the message.
• Every email contains a one-click unsubscribe link and an email address to which you can send an opt-out request.
• We honor opt-out requests within 10 business days of receipt (typically within minutes).
• We do not sell, rent, or transfer the email addresses of subscribers who have opted out, except as required by law.

Expected frequency. Typically 1–2 emails per week. Volume may spike when many new cases match your profile and may drop to zero during quiet periods.

5. How we share your information

We do not sell your personal information. We do not engage in cross-context behavioral advertising. We do not share your email address with marketing partners.

We do share your information with the following limited categories of recipients:

• Service providers. Companies that process information on our behalf to operate the Service, including our cloud hosting provider, our database provider, our email delivery provider, our analytics provider, and our error-monitoring provider. Each service provider is contractually limited to using your information only to provide the service we hire them for.
• Law firm partners — only with your separate opt-in. If, and only if, you separately and explicitly opt in to partner contact (which is not part of the funnel itself), we may share the categories you selected, the state you provided, and your email address with selected law firm partners or claim intake services that may contact you about specific claims. You can withdraw this opt-in at any time.
• Legal and safety. When required by law, subpoena, court order, or other lawful process; to protect our rights, property, or safety, or those of our users or the public; or to investigate or prevent fraud or abuse.
• Successor entities. If We Help Residents is acquired, merged with another company, or sells substantially all of its assets, your information may transfer to the successor entity, subject to this Privacy Policy.

6. Cookies and similar technologies

We use a single first-party session cookie (the Rails session) to keep your in-progress funnel state across page loads. The cookie is HTTP-only, signed, and tied to your browser session. We do not currently use third-party advertising cookies, cross-site tracking pixels, or social-network "Like" buttons that profile your browsing.

We do load Google Fonts (or a similar font service) from our own asset host, so no font-host cookie is set. If we add analytics or session-replay tools later, we will update this Policy and (where required) add an explicit cookie banner.

7. Data retention

We retain your profile and the matches it generated for as long as your subscription is active, plus a reasonable buffer for legal-compliance and dispute-resolution purposes (typically up to 7 years for consent records, in line with statute-of-limitations defaults).

If you unsubscribe, we retain a suppression record (your email address marked "do not contact") indefinitely so that we honor your opt-out even if you re-submit a funnel by accident.

If you delete your record (see Section 9), we remove your profile, your interests, your match results, and your consent rows from our active database within 30 days, and from our backups in the ordinary course of our backup retention schedule (typically 90 days).

8. Security

We protect your information using a combination of administrative, technical, and physical safeguards appropriate to the sensitivity of the information. Specifically:

• All traffic to and from the Service is encrypted in transit with TLS (HTTPS).
• Our database is hosted with a major cloud provider in a dedicated, access-restricted environment.
• Access to the production database is limited to a small number of named engineers, gated by multi-factor authentication.
• We do not store your data in any third-party tool that we would not name in this Policy.

No system is perfectly secure. If we ever experience a security incident that materially affects your information, we will notify you in accordance with applicable state and federal breach-notification laws.

9. Your rights and choices

Depending on where you live, you may have the following rights under applicable privacy law (including the California Consumer Privacy Act / California Privacy Rights Act, the Virginia Consumer Data Protection Act, the Colorado Privacy Act, the Connecticut Data Privacy Act, the Utah Consumer Privacy Act, the Texas Data Privacy and Security Act, and, where applicable, the EU/UK General Data Protection Regulation):

• Right to know / access. Request a copy of the personal information we hold about you.
• Right to correct. Request that we correct inaccurate information.
• Right to delete. Request that we delete the personal information we hold about you.
• Right to portability. Request a copy of your information in a structured, machine-readable format.
• Right to opt out of sale or sharing. We do not sell your personal information and do not share it for cross-context behavioral advertising, so this right is honored by default.
• Right to limit use of sensitive personal information. The only sensitive category we collect is the implied health-status data from selecting the "Healthcare and insurance" claim category. We use it only for matching and we never share it with partners absent your separate opt-in.
• Right to non-discrimination. We will not discriminate against you for exercising any of these rights.
• Right to withdraw consent. You can unsubscribe from emails at any time and you can ask us to delete your record at any time.

To exercise any of these rights, write to privacy@wehelpresidents.com from the email address associated with your profile. We respond to verified requests within 45 days, extendable by a further 45 days where reasonably necessary.

If we deny your request, we will explain why and tell you how to appeal.

10. Children's privacy

The Service is intended for adults aged 18 or older. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information about a child under 16, please write to privacy@wehelpresidents.com and we will delete it promptly.

11. International users

The Service is operated from the United States and is intended for US residents. If you access the Service from outside the US, you do so on your own initiative and are responsible for compliance with local law. By using the Service, you consent to the transfer of your information to, and processing of your information in, the United States.

12. Do Not Track

We do not currently respond to "Do Not Track" browser signals, because there is no industry consensus on what they require. We treat all visitors the same way regardless of DNT setting: we do not engage in cross-context behavioral advertising on or off our site.

13. Changes to this Policy

We may update this Privacy Policy from time to time. When we make a material change, we will update the "Last updated" date at the top of this page and, where appropriate, notify subscribers by email at least 7 days before the change takes effect. Your continued use of the Service after the effective date of an update constitutes acceptance of the updated Policy.

14. Contact

For privacy questions, data requests, deletion requests, or to lodge a complaint, write to privacy@wehelpresidents.com. To unsubscribe from email, use the one-click link in any email we sent you, or write to unsubscribe@wehelpresidents.com.

If you reside in the EU or UK and are not satisfied with our response, you also have the right to lodge a complaint with your local supervisory authority.